Warranties

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Warranties

Warranty

Gramercy Music curates and lists only the most established makers. We take pride in all the instruments we bring in because of their fine workmanship. If your instrument is not covered by our lifetime warranty, you are entitled to a different option where you are covered for a one (1) year warranty for parts and labor against manufacturing defects.


Coverage

We strongly believe in our curation and quality of instruments and provide clients with one (1) year warranty for parts and labor against manufacturing defects. 


This includes: Tuning hardware, Bridge plating, Pickguard, and Electronic components defects


Origin And Quality

All instruments will come with certificate of authenticity. Gramercy Music guarantees the originality and reliability of all our instruments. 


Warranty Exceptions

Our team will make all the necessary checks to confirm your instrument's integrity. Once verified, we will contact you to make the necessary fixtures.

Our warranty exceptions include wear from normal use, improper string gauge usage, and damage that results from abuse, neglect, accident, or from exposure of instruments to extreme temperature or humidity conditions.

  • Setup, action and tonality of the instrument is also a matter of personal preference is not covered by warranty.
  • Settling of the finish is considered "normal" and is not covered by warranty. 
  • Unauthorized repairs or alterations will also void this warranty. 
  • Hardware not manufactured by Gramercy Music is warranted by the original manufacturer. 
  • Shipping and insurance charges to and from the authorized repair facility are will be borne by customer. 
  • We encourage you to take up insurance as shipping damages will not be our responsibility. 


How to claim your warranty and/or get your instrument repaired:


  1. Email us your purchase receipt alongside an explanation of the issue and photos of your instrument to our email at info@gramercy.com.sg . Please kindly title the email "Instrument Repairs & Warranty".
  2. Our technical / luthier will inspect the instrument and reply to you within 3 working days. You might have to bring or ship your instrument to our HQ at: 


Gramercy Music HQ

NO. 289 TANJONG KATONG RD 

SINGAPORE 437072


*Please take note that shipping and insurance charges are not part of the warranty package.