Gramercy Music curates and lists only the most established makers. We take pride in all the instruments we bring in because of their fine workmanship. If your instrument is not covered by our lifetime warranty, you are entitled to a different option where you are covered for a one (1) year warranty for parts and labor against manufacturing defects.
We strongly believe in our curation and quality of instruments and provide clients with one (1) year warranty for parts and labor against manufacturing defects.
This includes: Tuning hardware, Bridge plating, Pickguard, and Electronic components defects
Origin And Quality
All instruments will come with certificate of authenticity. Gramercy Music guarantees the originality and reliability of all our instruments.
Our team will make all the necessary checks to confirm your instrument's integrity. Once verified, we will contact you to make the necessary fixtures.
Our warranty exceptions include wear from normal use, improper string gauge usage, and damage that results from abuse, neglect, accident, or from exposure of instruments to extreme temperature or humidity conditions.
How to claim your warranty and/or get your instrument repaired:
Gramercy Music HQ
NO. 289 TANJONG KATONG RD
*Please take note that shipping and insurance charges are not part of the warranty package.