Warranties

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Warranties

Limited Lifetime Warranty

Gramercy Music is proud of its workmanship and guarantees the following instruments made from the date of purchase for the lifetime of the original owner against defects in workmanship. All Gramercy instruments not covered by Limited Lifetime Warranty, unless voided, are covered by one (1) year warranty for parts and labor against manufacturing defects.

 

Warranty Coverage

ONE (1) Year PARTS AND LABOR:

Tuning hardware, bridge plating, pickguard, and electronic components

LIMITED LIFETIME:

Top, Back, Sides and Neck

 

WARRANTY EXCEPTIONS

Wear from normal use, improper string gauge usage and damage that results from abuse, neglect, accident, or from exposure of instruments to extreme temperature or humidity conditions. Settling of the finish is consider “normal use” and is not covered by this warranty. Setup, Action and Tone or anything is a matter of personal preference is not covered by this warranty.

Unauthorized repairs or alterations will void this warranty. Hardware not manufactured by Gramercy Music is warranted to the original manufacturer. Shipping and insurance charge to and from the authorized repair facility are the responsibility of the customer. Shipping damages are not our responsibility and insurance should be undertaken. This warranty takes the place of any other warranty, expressed or implied. You may have other rights under local law. In case that repair, or servicing is to be done by a third party, Gramercy Music will not reimburse any cost of the work done.

 

WARRANTY CLAIMS & REPAIRS

Contact the Authorized Gramercy Dealer where you purchased your instrument or send us an email of your warranty issues together with your proof of purchase. Our technician will inform you or your Gramercy Dealer further instructions and recommendations on how to service your instruments. If necessary, you will need to send your instruments to:

GRAMERCY MUSIC KATONG SHOW ROOM

NO. 289 TANJONG KATONG RD 

SINGAPORE 437072

Shipping/ insurance charges are not part of the warranty package and is the owner’s responsibility with no exception.